Refund policy
RETURN & REFUND POLICY
Last updated: September 11, 2026
At CHRISTLY, we want you to be satisfied with your order. Please review our return and exchange policy below before making a purchase.
Returns
We accept eligible returns within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with original tags and packaging when applicable
Items that do not meet these conditions may not be accepted.
To request a return, contact us at hello@christly.co before sending your item back. Please include your order number and reason for the return.
Returns sent without first contacting CHRISTLY may not be accepted.
Size Exchanges
Ordered the wrong size? You may request a size exchange within 14 days of delivery, provided the item meets the return conditions above.
Exchanges are subject to inventory availability. Because some CHRISTLY releases may have limited quantities, we cannot guarantee that your requested size will still be available.
If the customer ordered the incorrect size, the customer is responsible for return shipping costs.
Wrong or Damaged Items
Please inspect your order when it arrives.
If you receive an incorrect, damaged, or defective item, contact hello@christly.co as soon as possible and include your order number and clear photos of the issue.
If CHRISTLY made an error with your order or the product arrived damaged or defective, we will work to make it right at no additional shipping cost to you.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the return is the result of an error by CHRISTLY.
Return Shipping
Customers are responsible for return shipping costs for returns or exchanges resulting from reasons such as ordering the wrong size or changing their mind.
CHRISTLY will cover reasonable return or replacement shipping costs when we sent the wrong item or the item arrived damaged or defective.
We recommend using a trackable shipping service when returning an item. CHRISTLY is not responsible for return packages that are lost in transit.
Final Sale Items
Items clearly marked Final Sale at the time of purchase are not eligible for returns or exchanges, except where required by law or when an item arrives damaged, defective, or incorrect.
For questions regarding returns, exchanges, or refunds, contact:
CHRISTLY LLC
3322 E 43rd CT
Des Moines, IA 50317
United States
Email: hello@christly.co