Shipping policy
SHIPPING POLICY
Last updated: September 11, 2026
Thank you for shopping with CHRISTLY. We work to process and ship your order as quickly and safely as possible.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed.
Business days do not include weekends or major U.S. holidays.
During new releases, holidays, or periods of high order volume, processing may take longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
SHIPPING RATES
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any free shipping offers or promotions will be clearly displayed on our website when available.
ESTIMATED DELIVERY
Delivery time depends on the shipping method, destination, and shipping carrier.
Delivery estimates shown at checkout begin after your order has been processed and are estimates rather than guaranteed delivery dates.
Carrier delays, severe weather, holidays, and other circumstances outside CHRISTLY’s reasonable control may affect delivery times.
TRACKING YOUR ORDER
When tracking is available, tracking information will be sent to the email or contact information provided during checkout after your order ships.
Please allow time for the shipping carrier to update tracking information after receiving your package.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us at hello@christly.co as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes after an order has been processed or shipped.
If an order is returned to CHRISTLY because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be shipped again.
LOST OR DELAYED PACKAGES
If your package appears to be delayed or lost, please check your tracking information and contact the shipping carrier when appropriate.
You may also contact us at hello@christly.co, and we will make reasonable efforts to help investigate the shipment.
CHRISTLY is not responsible for carrier delays or circumstances outside our reasonable control, but we will do our best to assist you in resolving shipping issues.
DAMAGED ORDERS
Please inspect your order when it arrives.
If your item arrives damaged or defective, contact hello@christly.co as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
We will review the issue and work with you on an appropriate replacement or refund when applicable.
RETURN SHIPPING
Return and exchange shipping is handled according to our Return & Refund Policy.
Customers are generally responsible for return shipping when returning an item because of a change of mind or incorrect size selection.
If CHRISTLY sends you an incorrect item or your product arrives damaged or defective, CHRISTLY will work with you to correct the issue at no additional shipping cost.
CONTACT US
For questions about your shipment or order, contact:
CHRISTLY LLC
3322 E 43rd CT
Des Moines, IA 50317
United States
Email: hello@christly.co